No one wants to experience a bathroom renovation nightmare. In fact, it has taken me a really long time to gather up my thoughts to be able to write this post. Even looking at the photos makes me feel sick. When you save up money for a bathroom renovation, and it turns into a bathroom renovation nightmare, it’s the stuff that 90% of HGTV shows are made of. You hope it doesn’t happen to you.
Well it did.
As much as I don’t want write about this experience, because I want to give credit to the people that wound up helping us in the end, I can’t do that without the backstory. So here we go.
Our bathroom renovation nightmare – Part 1
No one goes into a bathroom renovation thinking it’s going to be a bathroom renovation nightmare. Usually you’re excited and looking forward to having an updated, clean space that doesn’t have a giant 80’s soaker tub in the corner acting like a glorified, over-sized laundry basket.
We did what we thought was the right thing. We interviewed multiple contractors. Checked their portfolios. Read reviews. Met with several of them again to see if there was a good chemistry with us and them. When you’re going to have strangers working in your home for at least 3 weeks, especially people going through your bedroom on a daily basis, you’d better be comfortable with them being in your home.
So yes, getting along with the person and their crew members, is a big deal. Budget was important, but most of the contractors we interviewed, their estimates fell in along the same lines so that was not a make or break it point for us – at the time.
BATHROOM RENOVATION NIGHTMARE TIMELINE
In order to make it as easy as possible on the timeline, here’s a list of memorable points about our ensuite bathroom renovation:
- Our ensuite bathroom was torn out on January 3rd.
- It was only supposed to take 3 weeks to complete.
- Our master bathroom was not finished until October 15th.
- It went $10,000+ over budget.
- The bathroom vanity sat in our garage for over a year.
- The bathroom was “renovated” and had to be torn out to the studs again, and started from scratch in April, after we fired our first contractor.
- New contractors started in May.
- Then we had to DIY the rest ourselves due to lack of finances to be able to pay the trades people to finish the rest of the space outside of the shower – hence the extended timeline.
- So if you’re following along, we paid MORE than the bathroom renovation would have cost, and still had to DIY the rest ourselves.
Why hire a contractor vs DIY?
The reason we hired a contractor in the first place is because we did not have the time to do this ourselves and we wanted the tiling job to be perfect. My husband had never leveled a shower floor, and after tiling our previous kitchen, had grown to hate tiling.
You know that old adage time is money? In this case it was the #1 reason we wanted to hire this job out. We thought that by hiring professionals, we would have a better end result than the stress that often comes with a DIY renovation.
So it’s like added salt on a wound that we had to finish this ourselves, and go over budget. And by we I mean, mostly my husband as I am about as useful with a drill and a miter saw as I am with baking cakes.
FOLLOWING YOUR GUT FEELING
The first inclination that something was not right came in the form of that voice inside my head. That gut feeling when our first contractor, showed us photos of a previous clients bathroom renovation they had done.
He mentioned off the cuff they had to cut a 12 x 20 tile in a different angle as to accommodate the floor slope. Basically making the shower tiled floor look really bad. I remember thinking at the time, that’s not going to fly here but of course, didn’t say anything to him. I thought surely there were extenuating circumstances.
THE BATHROOM BEFORE AND NEW LAYOUT PLANS
We were getting rid of a corner bathtub (on the right) and the shower (on the left), and turning that space into a walk in shower with a double vanity adjacent to it. The old shower space was to become a closet that you could use from our upstairs hallway, giving us badly needed more storage.
The corner below used to be the whole shower.
It was turned into a closet with the entrance from the exterior hallway.
After our master bathroom was torn down to the studs, little things started to go wrong. Then the big things started to go really wrong.
I could write a horror story about all of the mistakes that happened and turn it into a thesis.
But here are the highlights for lack of a better word:
- They couldn’t figure out how to fit the vanity plumbing into a specific part of the wall, and wanted to build a box outside of the wall to accommodate it. My husband nixed that , and told them how to fix it.
- The shower drain could not be moved to where we wanted it to go (Hint – it could, they just didn’t know how), and they reused the old tub drain from the original renovation, which was an old piece of crap.
- The shower bench was built too high.
- The gaps in the shower boards were not properly sealed, and waterproofed before they started tiling.
- The plumbing was barely secured to the studs, and could have easily fallen off.
- The pipes were loose and moved. Everywhere.
- The additional shower wall by the vanity was supposed to have a window as a cool look vintage feature, but that was scrapped due to time and budget, and the wall was built crooked.
- All of the above we only discovered by our new contractor AFTER the shower was torn out – it was all hidden.
- They did not use an uncoupling membrane to allow for expansion under the bathroom floor tile, and this resulted in constant popping tiles. They tried to fix these patches which resulted in an ugly floor with elevated and crooked hex tile pattern.
- But the real nightmare became the shower tiling. We had to reorder floor tile four times because they had attempted to redo the shower floor three times to try and get both tiling and leveling right. The entire shower floor was wavy and crooked each time. One time it flat out sunk on one side. Even the final hex floor was not what I would deem acceptable but by that point we were exhausted with this reno.
- Then when we saw their finished shower wall subway tiles, we knew this was over.
THE REALITY CHECK OF BATHROOM RENOVATIONS ON BLOGS AND INSTAGRAM
Despite what you may see on Instagram and home decor blogs where the average family seems to have some endless budget to build a custom farmhouse outfitted with a Lacanche gas range, and a Sub Zero fridge to accommodate their kitchen pantry, we are not some wealthy family that could afford even this.
The old shower had leaked and this had to be done. We tried to find someone to repair just the small shower initially, and could not find a single contractor willing to do this. Everyone wants “the big jobs”.
I remember walking into the bathroom, taking a look at the subway tile in the shower after they were done tiling, and I just started to cry.
Then I called my husband at work and sent him these photos.
The feeling of watching our money being squandered at the expense of such incompetence and irresponsible, lazy workmanship, was horrifying. This was three months in, and three months of contractors walking through our home and up the stairs, in and out of the bedroom.
Our carpet, including the stairs, is pretty much destroyed at this point too due to the traffic, work boots, and materials.
I stared at the shower, and just kept going over math figures in my head as to which line of credit we would pull from to have this fixed. And who on earth we could find to even be willing to step in and fix this?
How could we trust any contractor at this point?
Looking back it’s painfully obvious we should not have even accepted a second time fixing the shower floor. There we so many errors made and justifications for the errors, that we should have cut ties right when the excuses started. My favorite was, “The house walls are uneven so the shower tile is not even.” PS – They built those shower walls.
Our contractor and his crew, really had no idea what they were doing. But because they were “nice people” we kept giving them chances.
I have thought time and time again, whether or not to name the contracting company. It’s very easy in this day and age to tag a brand on social and ruin their reputation. There have been days where I look at the debt we have to pay down now and think, what if they do this to another family? Have they done this to another family?
The truth is, we had a big discussion with the contractor, he apologized and then at our request, him and his crew tore everything out to the studs again. We left on very uncomfortable terms, as anyone would expect. It was painfully obvious that they had gotten in way over their heads with this project, and did not have the necessary skill set to renovate a bathroom,let alone, finish the tile or plumbing.
We haven’t named them because we said we wouldn’t. I realize a lot of people may disagree with this, but someone who works in social and content marketing, I see every day the substantial ramifications of what one bad tweet can do to someone’s life. We’ve made our peace with this.
And while we are unhappy with their work, it’s not going to solve anything. It’s also not going to give us back the time and money we lost in this bathroom renovation nightmare.
The torn out shower
THE NEXT STEP – PLAN B
WHAT HAPPENED AFTER THE BATHROOM WAS TORN OUT AGAIN
The sad part is, we are the luckier ones in the bathroom renovation nightmare stories that people talk about online, and in forums like Houzz and in Facebook groups. Tales of contractors leaving halfway through a job, leaky fixtures leading to water damage on the other floors of the house, tile jobs where things are cracking and botched, and even contractors showing up a year later to demand payment to scared, elderly Senior Citizens, threatening them.
You’d think in this day and age there would be a board overseeing the home renovation industry. But there isn’t.
I’ve talked to many people in our town, including a couple that are living in a $50,000 disaster of a kitchen, that is falling apart, and were told by their lawyers, the probability of getting their money back is slim to none. Most courts won’t even take your case unless you’re into the hundreds of thousands of dollars. So the average person loses their ten, twenty, thirty thousand dollars, and then wonder why they didn’t get into a career trade like carpentry, instead of a marketing job. That’s me.
Financial issues aside, we were lucky enough to find (after a lot of searching and speaking to clients directly), several people – various specialty contractors – to help us out. I don’t want to name them in this post as I don’t want their names linked to this particular blog content when people search for them online, and be led to these images. Which absolutely do not speak or reflect their work.
You can find who helped us in Part Two.
PROLOGUE: The expensive reality check known as your bathroom renovation
PART ONE – you just read it
PART TWO: The contractors who rescued our bathroom renovation
PART THREE: The Ensuite Bathroom Renovation Reveal – Before and After
MEAGHAN CHARLEBOISDecember 30, 2019 at 9:36 am
Do you by any chance live in Ottawa & started your reno with Amsted? This story is almost exactly like my next door neighbours. What was supposed to be redo the hard wood floors in the 2nd level & redo the mansard roof has become a not asked for total gut of their 2nd floor. They were supposed to be out of the house 6 weeks; it has been 5 months & $100K over budget.
Glad your bathroom is finally done! It looks great!
AlexDecember 30, 2019 at 12:08 pm
We don’t live in Ottawa but your neighbours story is so similar to countless people I have spoken with after we started looking for a new contractor. The worst one by far was the one who ruined an elderly lady’s basement and then showed up a year later demanding the rest of the balance they had agreed on. This should not be happening in this day and age.
CindyJanuary 3, 2020 at 9:37 am
I believe it is a disservice to NOT tell people who this contractor is because like you someone may hire these people. My husband and I have redone 2 homes ourselves…from deck to roofing and everything in between. We are now in our late 60’s and have purchased another home for our daughter. I would rather take the time and do the renovations ourselves. PLEASE tell who these incompetent contractors are….how would you feel knowing some elderly couple hired them and received the same crappy service you did and had to pay for it from their life long savings?